[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.angelix.cz\/charakteristika-komunikacniho-procesu\/#Article","mainEntityOfPage":"https:\/\/www.angelix.cz\/charakteristika-komunikacniho-procesu\/","headline":"Charakteristika komunika\u010dn\u00edho procesu","name":"Charakteristika komunika\u010dn\u00edho procesu","description":"Komunikace je p\u0159enos informace od odes\u00edlatele sm\u011brem k\u00a0p\u0159\u00edjemci. Cel\u00fd p\u0159enos je tvo\u0159en \u0159adou prvk\u016f, kde na po\u010d\u00e1tku je my\u0161lenka odes\u00edlatele a na konci pochopen\u00ed informace p\u0159\u00edjemce. Dal\u0161\u00edmi prvky je kod\u00e9r (m\u00edsto, kde se uskute\u010d\u0148uje k\u00f3dov\u00e1n\u00ed informace) a dekod\u00e9r (m\u00edsto, kde se uskute\u010d\u0148uje dek\u00f3dov\u00e1n\u00ed informace do podoby, kter\u00e9 p\u0159\u00edjemce rozum\u00ed). V\u010dasn\u00e9 doru\u010den\u00ed informac\u00ed se uskute\u010d\u0148uje v\u00a0tzv. […]","datePublished":"2017-11-23","dateModified":"2023-04-27","author":{"@type":"Person","@id":"https:\/\/www.angelix.cz\/author\/#Person","name":"","url":"https:\/\/www.angelix.cz\/author\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/dcb1aeb5e7d95014cdc92e76cf3c72f6b456579bf773ad0081803a6569ffc19c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/dcb1aeb5e7d95014cdc92e76cf3c72f6b456579bf773ad0081803a6569ffc19c?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"angelix.cz","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.angelix.cz\/wp-content\/uploads\/img_a305219_w1749_t1516713284.jpg","url":"https:\/\/www.angelix.cz\/wp-content\/uploads\/img_a305219_w1749_t1516713284.jpg","height":0,"width":0},"url":"https:\/\/www.angelix.cz\/charakteristika-komunikacniho-procesu\/","about":["Produkty"],"wordCount":454,"articleBody":"Komunikace je p\u0159enos informace od odes\u00edlatele sm\u011brem k\u00a0p\u0159\u00edjemci. Cel\u00fd p\u0159enos je tvo\u0159en \u0159adou prvk\u016f, kde na po\u010d\u00e1tku je my\u0161lenka odes\u00edlatele a na konci pochopen\u00ed informace p\u0159\u00edjemce. Dal\u0161\u00edmi prvky je kod\u00e9r (m\u00edsto, kde se uskute\u010d\u0148uje k\u00f3dov\u00e1n\u00ed informace) a dekod\u00e9r (m\u00edsto, kde se uskute\u010d\u0148uje dek\u00f3dov\u00e1n\u00ed informace do podoby, kter\u00e9 p\u0159\u00edjemce rozum\u00ed). V\u010dasn\u00e9 doru\u010den\u00ed informac\u00ed se uskute\u010d\u0148uje v\u00a0tzv. sd\u011blovac\u00edm \u2013 komunika\u010dn\u00edm procesu, kde doch\u00e1z\u00ed k\u00a0vz\u00e1jemn\u00e9 v\u00fdm\u011bn\u011b mezi syst\u00e9my \u2013 pracovn\u00edky sf\u00e9ry \u0159\u00edd\u00edc\u00ed a sf\u00e9ry v\u00fdkonn\u00e9. V\u00a0p\u0159\u00edpad\u011b, \u017ee p\u0159\u00edjemce neporozum\u00ed sd\u011blovan\u00e9 informaci, \u0159\u00edk\u00e1 se tomu komunika\u010dn\u00ed \u0161um (porucha v\u00a0komunikaci, kter\u00e1 zp\u016fsobuje sn\u00ed\u017eenou srozumitelnost p\u0159en\u00e1\u0161en\u00fdch informac\u00ed, m\u016f\u017ee b\u00fdt zp\u016fsobena technick\u00fdmi nedostatky, \u010dlov\u011bkem, okol\u00edm).\tZ\u00e1sady efektivn\u00ed komunikace:\u00d8\u00a0 V\u00fdb\u011br vhodn\u00e9ho m\u00edsta komunikov\u00e1n\u00ed\u00d8\u00a0 V\u017eit\u00ed se do situace partnera, d\u00e1t najevo ochotu pochopit ho\u00d8\u00a0 Zachov\u00e1n\u00ed klidu\u00d8\u00a0 Poskytnut\u00ed prostoru pro odpov\u011b\u010f na ot\u00e1zku\u00d8\u00a0 Vhodn\u00fd p\u0159\u00edstup k\u00a0n\u00e1mitk\u00e1m partnera\u00d8\u00a0 Aktivizace vn\u00edm\u00e1n\u00ed partnera\u00d8\u00a0 Udr\u017eovat kontakt o\u010dima, vzd\u00e1lenost od partnera (1,5 m)\u00d8\u00a0 Upravenost, vhodn\u00e9 oble\u010den\u00ed\u00d8\u00a0 P\u0159im\u011b\u0159en\u00e1 s\u00edla hlasu\u00d8\u00a0 V\u00fdb\u011br vhodn\u00fdch slov, jednozna\u010dn\u00e9 a p\u0159esn\u00e9 v\u00fdrazy, vhodn\u00e1 stavba a d\u011blba v\u011bt\u00d8\u00a0 Upout\u00e1n\u00ed pozornosti, p\u0159esv\u011bd\u010dit o d\u016fle\u017eitosti z\u00e1m\u011bru, p\u0159\u00edkazu\u2026Technika kladen\u00ed ot\u00e1zek \u2013kladen\u00edm ot\u00e1zek z\u00edsk\u00e1me informace a z\u00e1rove\u0148 projevujeme z\u00e1jem porozum\u011bt, co n\u00e1m partner sd\u011bluje. Pou\u017e\u00edv\u00e1me r\u016fzn\u00e9 typy ot\u00e1zek:\u00d8\u00a0 Otev\u0159en\u00e9 ot\u00e1zky \u2013 umo\u017e\u0148uj\u00ed na ot\u00e1zku odpov\u00eddat voln\u011b v\u00a0del\u0161\u00edch v\u011bt\u00e1ch.\u00d8\u00a0 Uzav\u0159en\u00e9 ot\u00e1zky \u2013 urychluj\u00ed rozhovor, odpov\u011b\u010f je ano nebo ne, forma podobna v\u00fdslechu.\u00d8\u00a0 Sugestivn\u00ed ot\u00e1zky \u2013 maj\u00ed c\u00edl ovlivnit partnera, zm\u011bnit jeho n\u00e1zor.\u00d8\u00a0 Alternativn\u00ed ot\u00e1zky \u2013 poskytuj\u00ed \u00fa\u010dastn\u00edkovi v\u00fdb\u011br ze dvou \u010di v\u00edce mo\u017enost\u00ed odpov\u011bd\u00ed.\u00d8\u00a0 \u0158e\u010dnick\u00e9 ot\u00e1zky \u2013 dopl\u0148uj\u00ed rozhovor s\u00a0c\u00edlem zd\u016fraznit n\u011bkter\u00e9 n\u00e1zory \u0159e\u010dn\u00edka, ani\u017e by mluv\u010d\u00ed \u010dekal na odpov\u011b\u010f.\tPravidla p\u0159i kladen\u00ed ot\u00e1zek:\u00d8\u00a0 Neuv\u00e1d\u011bt partnera p\u0159i rozhovoru do rozpak\u016f\u00d8\u00a0 Nezesm\u011b\u0161\u0148ovat jeho jedn\u00e1n\u00ed a ned\u00e1vat mu najevo p\u0159evahu\u00d8\u00a0 Omezit pod\u00e1v\u00e1n\u00ed sugestivn\u00edch ot\u00e1zek\u00d8\u00a0 \u0158\u00eddit ot\u00e1zkami tempo a sm\u011br komunikaceOsvojte si spr\u00e1vn\u00e9 z\u00e1sady komunikov\u00e1n\u00ed a v\u011b\u0159te, \u017ee vyjedn\u00e1v\u00e1n\u00ed s\u00a0partnery a z\u00e1kazn\u00edky pro v\u00e1s ji\u017e bude hra\u010dkou.                                                                                                                                                                                                                                                                                                                                                                                        4.5\/5 - (8 votes)        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Charakteristika komunika\u010dn\u00edho procesu","item":"https:\/\/www.angelix.cz\/charakteristika-komunikacniho-procesu\/#breadcrumbitem"}]}]